Terms and conditions

TERMS AND CONDITIONS

business company: eMANTA Czech s.r.o.

with registered office: Blatnická 4219/4,628 00 Brno, Czech Republic

identification number: 10824511

registered in the Commercial Register kept in Brno, established on 4.5.2021, registered under file number C 123063/KSBR by the Regional Court in Brno.

for the sale of goods through the online store located at the internet address www.filamentpro.eu

1. INTRODUCTORY PROVISIONS

1.1. These terms and conditions (hereinafter the “terms and conditions”) of the business company eMANTA Czech s.r.o., with registered office at Blatnická 4219/4,628 00 Brno, Czech Republic, identification number: 10824511, registered in the Commercial Register kept in Brno, established on 4.5.2021, registered under file number C 123063/KSBR by the Regional Court in Brno. (hereinafter the “seller”) govern, in accordance with the provisions of Section § 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter the “purchase contract”) concluded between the seller and another natural person (hereinafter the “buyer”) through the seller’s online store. The online store is operated by the seller on the website located at the internet address www.filamentpro.eu (hereinafter the “website”), through the website interface (hereinafter the “online store interface”).

1.2. The terms and conditions do not apply to cases where the person intending to purchase goods from the seller is a legal entity or a person acting when ordering goods within the scope of their business activity or within the scope of their independent profession.

1.3. Provisions deviating from the terms and conditions may be agreed in the purchase contract. Deviating arrangements in the purchase contract take precedence over the provisions of the terms and conditions.

1.4. The provisions of the terms and conditions form an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the English language. The purchase contract may be concluded in the English language.

1.5. The seller may change or supplement the wording of the terms and conditions. This provision does not affect rights and obligations arising during the effectiveness of the previous wording of the terms and conditions.

2. USER ACCOUNT

2.1. Based on the buyer’s registration carried out on the website, the buyer may access their user interface. From their user interface, the buyer may order goods (hereinafter the “user account”). If the online store interface allows it, the buyer may also order goods without registration directly from the online store interface.

2.2. When registering on the website and when ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data stated in the user account whenever they change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.

2.3. Access to the user account is secured by a username and password. The buyer is obliged to keep confidential the information necessary to access their user account.

2.4. The buyer is not entitled to allow third parties to use the user account.

2.5. The seller may cancel the user account, in particular if the buyer does not use their user account for more than 2 years, or if the buyer breaches their obligations under the purchase contract (including the terms and conditions).

2.6. The buyer acknowledges that the user account may not be available continuously, in particular with regard to necessary maintenance of the seller’s hardware and software equipment, or necessary maintenance of the hardware and software equipment of third parties.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. Any presentation of goods placed in the online store interface is of an informative nature and the seller is not obliged to conclude a purchase contract regarding such goods. The provisions of Section § 1732(2) of the Civil Code shall not apply.

3.2. The online store interface contains information about the goods, including the prices of individual goods and the costs of returning the goods, if such goods, by their nature, cannot be returned by ordinary postal route. The prices of goods are stated inclusive of value added tax and all related fees. The prices of goods remain valid for the period during which they are displayed in the online store interface. This provision does not limit the seller’s ability to conclude a purchase contract under individually agreed conditions.

3.3. The online store interface also contains information about the costs associated with packaging and delivery of the goods. Information about the costs associated with packaging and delivery of the goods stated in the online store interface applies only in cases where the goods are delivered within the territory of the EU.

3.4. To order goods, the buyer completes the order form in the online store interface. The order form contains in particular information about:

3.4.1. the ordered goods (the ordered goods are “placed” by the buyer into the electronic shopping cart of the online store interface),

3.4.2. the method of payment of the purchase price of the goods, the data on the requested method of delivery of the ordered goods, and

3.4.3. information on the costs associated with delivery of the goods (hereinafter collectively referred to as the “order”).

3.5. Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer entered into the order, also with regard to the buyer’s ability to detect and correct errors arising when entering data into the order. The buyer submits the order to the seller by clicking the “ORDER” button. The data stated in the order are considered correct by the seller. The seller shall, without undue delay after receiving the order, confirm receipt to the buyer by e-mail to the buyer’s e-mail address stated in the user account or in the order (hereinafter the “buyer’s electronic address”).

3.6. The seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, expected transport costs), to request additional confirmation of the order from the buyer (for example in writing or by telephone).

3.7. The contractual relationship between the seller and the buyer arises upon delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by e-mail to the buyer’s e-mail address.

3.8. The buyer agrees to the use of means of distance communication when concluding the purchase contract. Costs incurred by the buyer when using means of distance communication in connection with concluding the purchase contract (internet connection costs, telephone call costs) are borne by the buyer themselves, and these costs do not differ from the basic rate.

3.9. The e-shop provides access to product ratings by other consumers. The authenticity of these reviews is ensured by linking the ratings to specific orders; therefore, it is not possible to rate goods without placing an order. In this way, we are able to verify and prove that the review comes from a real consumer.

4. PRICE OF GOODS AND PAYMENT TERMS

4.1. The buyer may pay the price of the goods and any costs associated with delivery of the goods under the purchase contract to the seller in the following ways:

cash on delivery at the place specified by the buyer in the order;
cashless by transfer to the seller’s account 1988020566/5500, maintained with Raiffeisenbank (hereinafter the “seller’s account”);
cashless via the payment system Comgate a.s.
cashless by payment card;
by means of credit provided by a third party.

4.2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price is also understood to include the costs associated with delivery of the goods.

4.3. The seller does not require a deposit or other similar payment from the buyer. This does not affect the provisions of Article 4.6 of the terms and conditions regarding the obligation to pay the purchase price of the goods in advance.

4.4. In the case of payment in cash or in the case of cash on delivery, the purchase price is due upon receipt of the goods. In the case of cashless payment, the purchase price is due within       dnů of concluding the purchase contract.

4.5. In the case of cashless payment, the buyer is obliged to pay the purchase price of the goods together with stating the variable symbol of the payment. In the case of cashless payment, the buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller’s account.

4.6. The seller is entitled, especially if the buyer fails to provide additional confirmation of the order (Article 3.6), to require payment of the full purchase price before dispatching the goods to the buyer. The provisions of Section § 2119(1) of the Civil Code shall not apply.

4.7. Any discounts on the price of the goods granted by the seller to the buyer cannot be combined with each other.

4.8. If customary in commercial dealings or if stipulated by generally binding legal regulations, the seller shall issue a tax document – an invoice – to the buyer in respect of payments made under the purchase contract. The seller is a payer of value added tax. The tax document – invoice – will be issued by the seller to the buyer after payment of the price of the goods and will be sent in electronic form to the buyer’s electronic address.

4.9. Under the Act on the Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, the seller is obliged to register the received sales with the tax administrator online; in the event of a technical outage, no later than within 48 hours.

5. WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1. The buyer acknowledges that under the provisions of Section § 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase contract for the supply of goods that have been modified according to the buyer’s wishes or for their person, from a purchase contract for the supply of goods that are subject to rapid deterioration, as well as goods that have been irreversibly mixed with other goods after delivery, from a purchase contract for the supply of goods in sealed packaging that the consumer has removed from the packaging and that cannot be returned for hygienic reasons, and from a purchase contract for the supply of an audio or video recording or a computer program if the original packaging has been broken.

5.2. If it is not a case referred to in Article 5.1 of the terms and conditions or another case where withdrawal from the purchase contract is not possible, the buyer has, in accordance with the provisions of Section § 1829(1) of the Civil Code, the right to withdraw from the purchase contract within fourteen (14) days of receipt of the goods, whereby if the subject of the purchase contract is several types of goods or delivery of several parts, this period runs from the day of receipt of the last delivery of goods. The withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer may use the sample form provided by the seller, which forms an annex to the terms and conditions. The buyer may send the withdrawal from the purchase contract, among other ways, to the address of the seller’s establishment or to the seller’s e-mail address.

5.3. In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the terms and conditions, the purchase contract is cancelled from the beginning. The goods must be returned by the buyer to the seller within fourteen (14) days of delivery of the withdrawal from the purchase contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even in the case where the goods cannot be returned by their nature by ordinary postal route.

5.4. In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the terms and conditions, the seller shall return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer, in the same manner as the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer already upon return of the goods by the buyer or in another manner, if the buyer agrees to it and no additional costs arise for the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to the seller or proves that they have sent the goods to the seller.

5.5. The seller is entitled to unilaterally set off a claim for compensation for damage incurred to the goods against the buyer’s claim for a refund of the purchase price.

5.6. In cases where the buyer has, in accordance with the provisions of Section § 1829(1) of the Civil Code, the right to withdraw from the purchase contract, the seller is also entitled to withdraw from the purchase contract at any time, up to the time of receipt of the goods by the buyer. In such a case, the seller shall return the purchase price to the buyer without undue delay, cashlessly to the account designated by the buyer.

5.7. If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with a resolutive condition that if the buyer withdraws from the purchase contract, the gift agreement regarding such gift becomes ineffective and the buyer is obliged to return the provided gift to the seller together with the goods.

6. TRANSPORT AND DELIVERY OF GOODS

6.1. In the event that the method of transport is agreed based on a special request of the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

6.2. If the seller is obliged under the purchase contract to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take delivery of the goods upon delivery.

6.3. If, for reasons on the buyer’s side, it is necessary to deliver the goods repeatedly or in a manner other than that stated in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or the costs associated with another method of delivery.

6.4. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to report this to the carrier without delay. In the event that damage to the packaging is found indicating unauthorized entry into the shipment, the buyer need not accept the shipment from the carrier.

6.5. Further rights and obligations of the parties during transport of the goods may be regulated by special delivery conditions of the seller, if issued by the seller.

7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

7.1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

7.2. The seller is liable to the buyer that the goods have no defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer received the goods:

7.2.1. the goods have the properties agreed by the parties, and if there is no agreement, they have such properties as described by the seller or the manufacturer or as expected by the buyer with regard to the nature of the goods and on the basis of advertising carried out by them,

7.2.2. the goods are fit for the purpose stated by the seller for their use or for which goods of this kind are usually used,

7.2.3. the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model,

7.2.4. the goods are in the appropriate quantity, measure or weight, and

7.2.5. the goods comply with the requirements of legal regulations.

7.3. The provisions stated in Article 7.2 of the terms and conditions shall not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear of the goods caused by their usual use, to used goods with a defect corresponding to the degree of use or wear and tear that the goods had upon receipt by the buyer, or if it follows from the nature of the goods.

7.4. If a defect becomes apparent within six months of receipt, it is presumed that the goods were defective already upon receipt. The buyer is entitled to claim rights arising from a defect that occurs in consumer goods within twenty-four months of receipt.

7.5. The buyer shall assert rights arising from defective performance with the seller at the address of their establishment where acceptance of a complaint is possible with regard to the assortment of goods sold, or alternatively at the registered office or place of business.

7.6. Further rights and obligations of the parties related to the seller’s liability for defects may be regulated by the seller’s complaints procedure.

8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.

8.2. The seller is not bound in relation to the buyer by any codes of conduct within the meaning of Section § 1826(1)(e) of the Civil Code.

8.3. The seller handles consumer complaints via the electronic address info@filamentpro.eu The seller will send information on the handling of the buyer’s complaint to the buyer’s electronic address.

8.4. The competent authority for out-of-court settlement of consumer disputes arising from the purchase contract is the Czech Trade Inspection Authority, with registered office at Štěpánská 567/15, 120 00 Praha 2, IČO: 000 20 869, internet address: https://adr.coi.cz/cs. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr may be used for resolving disputes between the seller and the buyer arising from the purchase contract.

8.5. The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Praha 2, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation of the European Parliament and of the Council (EU) No. 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

8.6. The seller is entitled to sell goods on the basis of a trade license. Trade inspection is carried out within its competence by the competent trade licensing office. Supervision over the area of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority also supervises, within the defined scope, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

8.7. The buyer hereby assumes the risk of a change of circumstances within the meaning of Section § 1765(2) of the Civil Code.

9. PERSONAL DATA PROTECTION

9.1. The seller fulfills its information obligation towards the buyer within the meaning of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter “GDPR Regulation”), related to the processing of the buyer’s personal data for the purposes of performance of the purchase contract, for the purposes of negotiations on this contract and for the purposes of fulfillment of the seller’s public-law obligations, through a separate document.

10. SENDING COMMERCIAL COMMUNICATIONS AND STORING COOKIES

10.1. The buyer agrees to the sending of information related to the goods, services or the seller’s business to the buyer’s electronic address and further agrees to the sending of commercial communications by the seller to the buyer’s electronic address. The seller fulfills its information obligation towards the buyer within the meaning of Article 13 of the GDPR Regulation related to the processing of the buyer’s personal data for the purposes of sending commercial communications through a separate document.

10.2. The buyer agrees to the storing of so-called cookies on their computer. In the event that a purchase on the website can be made and the seller’s obligations under the purchase contract can be fulfilled without storing so-called cookies on the buyer’s computer, the buyer may withdraw the consent pursuant to the previous sentence at any time.

11. DELIVERY

11.1. The buyer may be delivered to the buyer’s electronic address.

11.2. A notice shall also be deemed delivered if its acceptance was refused by the addressee, if it was not collected within the storage period, or if it was returned as undeliverable.

11.3. The contracting parties may deliver ordinary correspondence to each other via e-mail, to the e-mail address stated in the buyer’s user account or stated by the buyer in the order, respectively to the address stated on the seller’s website.

12. FINAL PROVISIONS

12.1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. By the choice of law according to the previous sentence, the buyer who is a consumer is not deprived of the protection provided by provisions of the legal order from which it cannot be contractually derogated and which would otherwise apply in the absence of a choice of law pursuant to the provisions of Article 6(1) of Regulation of the European Parliament and of the Council (EC) No. 593/2008 of 17 June 2008 on the law applicable to contractual obligations (Rome I).

12.2. If any provision of the terms and conditions is invalid or ineffective, or becomes so, the provision whose meaning most closely approximates the invalid provision shall replace the invalid provisions. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.

12.3. The purchase contract including the terms and conditions is archived by the seller in electronic form and is not accessible.

12.4. The annex to the terms and conditions is a sample form for withdrawal from the purchase contract.

12.5. Seller’s contact details: address for delivery: eMANTA Czech s.r.o., Měřičková 61, Brno 621 00 , e-mail address info@filamentpro.eu 

In Brno   on 1.3.2026